Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF SERVICE BEFORE USING CONSULAR ASSISTANCE, INC.
BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OTHER DOCUMENT(S) TO CONSULAR ASSISTANCE, INC. YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.

By using this site, you convey your agreement with these Terms & Conditions.

Refund Policy. If you mailed the documents to us and for any reason you wish to cancel a service before your passport and other supporting documents were received by Consular Assistance, Inc. you can do so without any penalties or charges by calling or e-mailing us. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after the documents have been received by Consular Assistance, Inc. and the application process has begun no refund will be given and the service will be completed. No service fees, embassy consular fees, currier fees, shipping charges or any portion thereof will be refunded. In case of emergency, if you decide to cancel the service or a part of it after we started the process but did not pay the consular fees to the embassies yet we will refund you the embassies’ consular fees.

Fees and Payments. You agree to pay all fees and charges for any products or services offered for sale by Consular Assistance, Inc. or by any other vendor or service provider through Consular Assistance, Inc.. Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees, application forms and documentation required for visa issuance, which are subject to change without notice. A $40.00 fee will apply for returned checks.

Shipping. Consular Assistance, Inc. uses FedEx for all its shipping needs unless instructed otherwise or a self-addressed pre-paid envelope has been provided. Consular Assistance, Inc. uses standard envelopes and other standard packing materials provided by FedEx or another shipping company as instructed by a client. Consular Assistance, Inc. is not responsible for any damage or loss that occurs while the product is in client’s possession or in transit. Consular Assistance, Inc. strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. Consular Assistance, Inc. is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. Consular Assistance, Inc. cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.

Service Description. Consular Assistance, Inc. does its best to correctly describe all services that appear on the website. However, Consular Assistance, Inc. does not warrant that all the statements, definitions, and descriptions are most current, compete, accurate, and error free. Consulates often change its requirements, processing times and fees without prior warning and changes can take effect immediately. In any event, shall any description of service or any information on our site become outdated or inaccurate; you agree to hold Consular Assistance, Inc. harmless. You will not hold Consular Assistance, Inc. responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the Consular Assistance, Inc. website.
Requirements and fees related to the processing of passports and visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Consular and U.S. Passport Agency officials may request additional documentation at their discretion. They may also decline issuance of visa or passport without disclosing the reason for denial. Processing time for visas and passports quoted by Consular Assistance, Inc. are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. Consular Assistance, Inc. will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. Consular Assistance, Inc. reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Copyrights and Trademarks compliance. Consular Assistance, Inc. takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold Consular Assistance, Inc. free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify Consular Assistance, Inc. of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow Consular Assistance, Inc. enough time to investigate and respond to any such infringement or accusation before taking any legal action.

Indemnification. You shall indemnify, hold and save harmless, and defend at your own expense Consular Assistance, Inc., its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone else. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit, action or proceeding attributable to any such action.

Links. This web site contains links to third-party Web sites. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

Restrictions on Use. This site may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF CONSULAR ASSISTANCE, INC..

Disclaimer. All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall Consular Assistance, Inc. be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. Consular Assistance, Inc. hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, Consular Assistance, Inc., its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from nonperformance. Consular Assistance, Inc. does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme and style, expressions, provided directly or through any third party to this web site.